Shipping policy

This Shipping Policy governs all order‑processing, delivery and shipping‑related matters for purchases made at Stellargear official website https://stellargear.shop. We offer active‑wear apparel including hoodies, gloves, vests and sportswear. By placing an order on our site, you fully accept all terms laid out in this Shipping Policy, alongside our Terms of Service, Privacy Policy and Return & Refund Policy. For any shipping‑related questions, please contact our customer‑support team via info@stellargear.shop.

Free Shipping Offer

Stellargear provides free standard shipping for all eligible orders placed through https://stellargear.shop. No additional delivery fees will be charged at checkout for qualifying orders of hoodies, gloves, vests and sportswear. Free shipping applies exclusively to standard delivery service only; expedited or express shipping options, if available, will incur additional customer‑paid charges. The free‑shipping benefit cannot be exchanged for cash, store credit or monetary discount. We reserve the right to adjust or discontinue this free‑shipping promotion at any time without prior notice, and changes will take effect immediately upon publication on our website.

Order Processing Time

After you successfully submit and pay for your order, we require 2‑5 business days to verify payment, inspect goods, complete packaging and hand over parcels to shipping carriers. Processing work takes place Monday through Friday. Orders received on weekends, official public holidays or during high‑volume sales periods may experience slight processing delays. If significant delays impact your order, we will notify you by email. Processing time is separate from actual transit and delivery time.

Estimated Delivery Transit Time

All delivery timelines below are estimated and not legally guaranteed delivery dates. Circumstances beyond our control may extend actual arrival time. ‑ Standard free‑shipping delivery: Estimated transit window ranges from 7‑20 business days after your order leaves our warehouse. ‑ Any optional expedited shipping service, if activated, will follow respective carrier‑quoted transit times with extra customer‑borne costs.

Once your parcel has been dispatched, you will receive a shipment‑confirmation email containing your tracking number. Please allow up to 48 hours for carrier tracking‑system information to refresh and display movement updates for your package containing hoodies, gloves, vests or sportswear.

International Shipping, Customs Duties and Taxes

We ship to supported international destinations available at checkout. For cross‑border shipments, import duties, customs fees, VAT and other local governmental taxes may apply upon arrival in your destination country. These charges are the sole responsibility of the customer and are not covered under our free‑shipping benefit. Free shipping only waives our outbound delivery freight cost and does not cover any customs clearance‑related expenses. Please consult your local customs authority to learn about potential import charges before completing purchase. We cannot predict or control customs inspection hold‑ups, and such delays do not qualify orders for automatic refunds.

Shipping Address Responsibility

You are fully responsible for submitting accurate, complete shipping and contact information when checking out on https://stellargear.shop. We cannot modify delivery addresses after an order has been fulfilled and dispatched. If packages cannot be successfully delivered due to incorrect address input, recipient unavailability, refused delivery or missed delivery attempts, parcels may be returned back to our warehouse. In such return‑to‑sender scenarios, original outbound free‑shipping benefits become void. Any secondary reshipment will require the customer to bear full reshipping costs.

Lost, Stolen or Damaged In‑Transit Packages

Risk of loss and title for all merchandise including hoodies, gloves, vests and sportswear transfers to you the moment shipping carriers take physical possession of your parcel. ‑ If tracking shows your package confirmed delivered but you have not received goods, please first check with household members, building management, local courier depot or neighbours. Immediately write to info@stellargear.shop with your order number for further assistance. ‑ Claims for lost parcels must be submitted to our support email within 15 business days past the maximum estimated delivery date. We will collaborate with shipping carriers to investigate the incident. ‑ Visible outer‑package damage upon receipt must be documented with clear photos and reported to info@stellargear.shop within 7 calendar days of delivery, in accordance with our Return & Refund Policy.

We are not liable for package loss, theft or delays caused by carrier operational failures, natural disasters, public‑health events, customs interventions or other force‑majeure situations outside our reasonable control.

Order Modification, Cancellation Before Shipment

You may request address correction or full order cancellation only before your order finishes processing and is handed over to the shipping carrier by emailing info@stellargear.shop with your valid order number. Once shipment has been generated, orders can no longer be cancelled or redirected, and you will need to follow our return procedure after you receive merchandise.

Out‑of‑Stock Situations After Order Placement

Rarely, items you have ordered including hoodies, gloves, vests or sportswear may become unexpectedly out‑of‑stock after checkout. In this case we will reach out to you via email info@stellargear.shop, presenting options including waiting for restock, selecting alternative merchandise items, issuing store credit or processing a full refund to your original payment method.

Policy Revisions

Stellargear reserves the right to amend this Shipping Policy whenever business conditions change. Updated terms will be posted on https://stellargear.shop with a refreshed “Last Updated” date. Your continued purchase from our store constitutes acceptance of the most‑recent published shipping terms.

Contact

For any inquiries regarding shipping, delivery or our free‑shipping offer: Email: info@stellargear.shop Website: https://stellargear.shop